Privacy Policy

Last Updated: November 2024

1. Introduction

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy explains how we collect, use, disclose and protect your personal information, as well as your rights in relation to that information.

2. Information We Collect

We collect and hold the following types of personal information:

  • Identity information (name, date of birth where required)

  • Contact details (email address, phone number, address)

  • Technical data (IP address, browser type, device information)

  • Usage data (how you use our website and services)

  • Marketing and communications preferences

  • Any additional information you provide to us voluntarily

We collect this information in accordance with APP 3 and only when reasonably necessary for our functions and activities.

3. How We Collect Information

We collect personal information through:

  • Direct interactions when you use our services

  • Automated technologies and interactions (cookies, server logs)

  • Third parties or publicly available sources, where permitted by law

4. Purpose of Collection

We collect, hold, use and disclose your personal information for the following purposes:

  • To provide and improve our services

  • To communicate with you about our services

  • To verify your identity and prevent fraud

  • To comply with our legal and regulatory obligations

  • For direct marketing (where you have consented)

  • For internal research and analysis

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our service providers and contractors

  • Our professional advisers

  • Law enforcement and regulatory bodies when required by law

  • Other entities with your consent

We do not disclose personal information to overseas recipients except where permitted by APP 8.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

  • Encryption of data in transit and at rest

  • Secure cloud storage with Supabase

  • Access controls and authentication measures

  • Regular security assessments

  • Staff training on privacy and data protection

7. Your Rights and Choices

Under the Privacy Act and APPs, you have the right to:

  • Request access to your personal information

  • Request correction of your personal information

  • Opt-out of direct marketing communications

  • Make a complaint about our handling of your personal information

  • Request information about our privacy practices

We will respond to your requests within 30 days, as required by the Privacy Act.

8. Data Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, it is destroyed or de-identified in accordance with APP 11.

9. Cookies and Analytics

We use cookies and similar technologies to improve your experience and analyze website usage. You can control cookies through your browser settings. We may use analytics services to collect non-personally identifiable information about website usage.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be notified to you directly where possible.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: privacy@consuite.com.au

If you are not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.